Privacy Policy

Last Updated: April 2, 2026

3D Print Customz (“we,” “us,” or “our”) operates the website 3dprintcustomz.com and sells custom 3D-printed products through our Etsy shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, Etsy storefront, WhatsApp, or any other channel.

By using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

1.1 Information You Provide

• Contact information — name, email address, phone number, shipping address
• Order details — product selections, custom design specifications, order notes
• WhatsApp messages — text messages, images, files, and voice messages you send us via WhatsApp
• Communications — emails, inquiries, and any correspondence you initiate

1.2 Information Collected Automatically

• Device and browser data — IP address, browser type, operating system (when visiting our website)
• Usage data — pages viewed, time spent, referral source

1.3 Information from Third Parties

• Etsy — order information, buyer username, shipping details, and transaction data associated with purchases made through our Etsy shop
• WhatsApp / Meta — phone number, profile name, and message content delivered through the WhatsApp Business API

2. How We Use Your Information

Purpose	Details
Order fulfillment	Processing, manufacturing, shipping, and tracking your custom 3D-printed orders
Customer communication	Responding to inquiries, sending order updates, and providing support via WhatsApp, email, or Etsy messaging
AI-powered assistance	Messages may be processed by our AI assistant (QC Agent, powered by Anthropic’s Claude) to provide faster, more accurate responses and quality-control support
Quality control	Reviewing orders and communications to ensure product quality and customer satisfaction
Team coordination	Sharing relevant order and communication data internally to coordinate production and fulfillment
Business improvement	Analyzing trends to improve products, services, and customer experience

3. AI-Powered Message Processing

4. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

• Meta / WhatsApp Business API — for customer messaging
• Anthropic / Claude AI — for AI-powered message processing and assistance
• Etsy — for e-commerce transactions and order management
• Google Workspace — for email communications

We do not sell your personal information to any third party.

5. Data Retention

• WhatsApp conversation data — retained in active AI memory for up to 24 hours, then automatically cleared. Conversation logs may be stored separately for quality-control review for up to 30 days.
• Order and transaction data — retained in accordance with Etsy’s policies and applicable tax/legal requirements (typically 3–7 years for financial records).
• Contact information — retained as long as you remain a customer or until you request deletion.
• Website analytics — retained for up to 12 months in anonymized/aggregated form.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted communications via WhatsApp and secure access controls for internal systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

7.1 All Users

Regardless of your location, you may:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your personal data, subject to legal retention obligations
• Opt-out of AI processing — request that your messages not be processed by our AI assistant
• Opt-out of WhatsApp — stop messaging us on WhatsApp at any time; you may also block our number

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to non-discrimination for exercising your privacy rights
• We do not sell personal information as defined by the CCPA

7.3 EEA/UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our lawful bases for processing include consent, contract performance, and legitimate interest.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies, primarily for basic site functionality. We do not use third-party advertising or tracking cookies. You can control cookie settings through your browser preferences.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us